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Report Abuse and CPS Issues

In times of stress and hardship, like the COVID-19 pandemic, rates of child abuse and neglect rise, despite a lower number of cases being reported. In a recent statement TexProtects CEO Sophie Phillips reminded Texas that now, more than ever, is the time to keep our eyes on our most vulnerable children.

“In times of social isolation and shelter in place orders, abuse may be further hidden and make abusive situations more dire,” Phillips said. “As citizens, communities and leaders, we have a responsibility now more than ever to step up and be sensitive and responsive to the needs of parents and families to prevent and mitigate whatever potential increased risk we anticipate given the additional stressors on individuals, families and systems.”

More on how the COVID-19 pandemic is impacting child abuse and neglect cases.

Every adult in Texas is a mandated reporter of child abuse and neglect, so if you suspect maltreatment, please report it.

TexProtects fights child abuse and neglect on a legislative level. We do not handle individual cases. Please see below for information on how to report child maltreatment and issues with Child Protective Services.

Report Child Abuse & Neglect

Do you suspect someone of child abuse or neglect? Call the Texas Child Protective Services Hotline 1-800-CHILDREN or report online. Both are available 24 hours a day, 7 days a week.

You can also report child maltreatment 24/7 at the ChildHelp hotline by calling 1-800-4-A-CHILD. Visit their website here.

CPS Issues

Do you have an issue with Child Protective Services? Call the Office of Consumer Relations - Texas Department of Family and Protective Services at 1-800-720-7777 during regular business hours or email [email protected].

Are you specifically looking for help with CPS issues? The CPS Family Helpline for Strong Families and Safe Children can assist you with questions such as What is involved in a CPS investigation? and Will I need a lawyer? The helpline is answered by lawyers with CPS experience.


Our Mission

Our mission is to protect Texas children from the trauma of abuse and neglect and empower families to thrive through education, research, and advocacy. Our vision is that all children are safe, nurtured, and resilient. Learn more about the work we do. You can help protect Texas children from abuse & neglect. Find out how you can help.

Learn more about our affiliation!